"FTC Wins $10 Million Judgment Against . . ."
Actual Headline - July 28, 2005

What do other software companies do to keep you out of the headlines?  Recently several large financial institutions have made news disclosing that they “lost”, “misplaced”, “accidentally sold” or otherwise compromised private account information.  Others have paid hefty public fines for compliance violations.  Did you know that one rogue agent can rack up fines of $1,000,000 in an afternoon!  eCollections was designed around best practices and has specific functions built in to make sure that your company never has to deal with these types of financial or PR nightmares. 

Call Recording - Use eCollections functionality, your switch, or PBX.  Know what you agents are saying and be ready to defend yourself when complaints are inevitably filed.

Recording Analysis - Still have people listening to calls?  It's expensive, inefficient, and there is a better way.  We offer an integrated solution that electronically "listens" to each and every recorded call identifying and flagging words that you want your employees to say, the "mini miranda" or specific parts of your script, for example.  In addition, the software identifies and flag "negative" words or phases.  You decide what you do/don't want to hear and set up your business rules.  No voice training required!  Once the calls are processed they can be reviewed in a graphical or text format by group, agent, or by specific calls.  Upon clicking it takes the manager to the exact spot in the call where the "violation" occurred.  By implementing this feature clients have achieved a much higher level of compliance, removed continual violators, and improved profitability by reassigning or eliminating their human compliance monitors. (3 to 7 full time employees) The job is now handled by 1/2 to 1 FTE - a remarkable 7 to 1 improvement!

Business Rules Engine - Working with some of the top agencies in the country eCollections has many rules built in such as alerting users that an account cannot be called because of same day contact or time of day.  You can add or modify business rules to fit specific state or local rules, or match up with internal policies or processes.  This flexibility means a tremendous savings over making expensive code changes.

Agent Scripts - Customize for each client, package, or portfolio - or use the same one for all.  Give your agents the tools they need to be successful from day one.  No flipping charts or missing pages.  Everything is all on the screen.  When a debtor responds the agent clicks the response and the next branch of the script is right in front of them. 

Comprehensive account history and audit trail - eCollections stores the account history and provides an audit trail that can stay active or be archived.  Safeguards are built in so that accounts, details, and history cannot be deleted without multiple, specific authorizations.

Flexible.  Easy.  Secure.
Collections to the power of e

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